Terms & Conditions

Last Updated: July 14, 2026

By booking or using Kalum Kabs services, you agree to the following terms.

1. Booking Services

Bookings can be made through our website, mobile app, or telephone service.

All bookings are subject to driver and vehicle availability.

Please provide accurate pickup, drop-off, contact, and passenger details.

2. Scheduled Rides

We make reasonable efforts to arrive at the requested time, but exact pickup times are not guaranteed.

Traffic, weather, road conditions, and vehicle availability may cause delays.

Passengers should allow extra time for appointments, flights, and other important commitments.

3. Fares and Payments

Fare estimates are approximate unless clearly shown as a fixed fare.

The final fare may change based on:

  • Travel distance and time
  • Waiting time
  • Additional stops
  • Route changes
  • Tolls or parking charges
  • Cleaning or damage charges
  • Applicable taxes and fees

Available payment options may include cash, debit card, credit card, account billing, vouchers, or charge slips.

4. Cancellations and No-Shows

Cancellation or no-show charges may apply when:

  • A driver has already been dispatched
  • The driver has arrived at the pickup location
  • The passenger is unavailable
  • Incorrect booking details prevent pickup

Kalum Kabs may cancel a ride due to unsafe conditions, incorrect information, vehicle unavailability, or circumstances beyond our control.

5. Passenger Responsibilities

Passengers must:

  • Be ready at the confirmed pickup location
  • Wear available seatbelts
  • Follow reasonable driver instructions
  • Supervise children and dependants
  • Treat drivers and vehicles respectfully
  • Check for personal belongings before leaving

6. Passenger Conduct

The following behaviour is not permitted:

  • Threatening, abusive, or discriminatory conduct
  • Smoking or vaping inside the vehicle
  • Distracting or obstructing the driver
  • Carrying illegal or dangerous items
  • Damaging or excessively soiling the vehicle
  • Asking the driver to break traffic laws

A driver may refuse or end a trip if passenger behaviour creates a safety risk.

7. Cleaning and Damage Charges

Passengers may be charged for damage or excessive cleaning caused by themselves, accompanying passengers, animals, or personal belongings.

Charges may be supported by photographs, cleaning receipts, repair estimates, or driver reports.

8. Children and Accessibility

Children must be supervised by a parent, guardian, caregiver, or responsible adult.

Passengers are responsible for arranging any legally required child-restraint equipment unless confirmed otherwise.

Please inform us when booking if you require:

  • An accessible vehicle
  • Space for a mobility device
  • Additional boarding assistance
  • Accommodation for a service animal

Requests are subject to vehicle availability and applicable laws.

9. Pets and Service Animals

Service animals are accepted as required by law.

Passengers travelling with pets should inform Kalum Kabs when booking.

Pets must be safely controlled, and passengers are responsible for any cleaning or damage caused by them.

10. Lost Property

Kalum Kabs will make reasonable efforts to locate lost items but cannot guarantee their recovery.

Passengers should provide their trip date, time, pickup location, destination, and a description of the missing item.

Return, delivery, or shipping charges may apply.

11. Website and Mobile App

Our website and mobile app may sometimes be unavailable due to maintenance, technical issues, or service interruptions.

Location, arrival time, fare, and route information shown in the app may not always be exact.

Users are responsible for confirming their booking details.

12. Privacy

Kalum Kabs may collect information required to provide and manage transportation services, including:

  • Contact information
  • Pickup and destination details
  • Trip history
  • Payment information
  • Device and location information
  • Customer-support communications

Personal information will be handled according to our Privacy Policy and applicable privacy laws.

13. Liability

Kalum Kabs is not responsible for delays, missed appointments, lost opportunities, or service interruptions caused by traffic, weather, road closures, emergencies, or other circumstances outside our reasonable control.

Nothing in these Terms limits rights or protections that cannot legally be excluded.

14. Changes to These Terms

Kalum Kabs may update these Terms when our services, policies, or legal requirements change.

Updated Terms will be posted on this webpage with a revised date.

15. Governing Law

These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada.

16. Contact Us

For questions about bookings, payments, lost property, complaints, or these Terms, contact:

Kalum Kabs
Phone:
Terrace +1 (250) 635-7177
Kitimat +1 (250) 632-9576
Smithers +1 (250) 877-7167

Email: info@kalumkabs.com
Address: 4449 Lakelse Ave, Terrace, BC V8G 1P1, Canada
Website: https://kalumkabs.org/